It was one of those Monday mornings. I woke up tired, forced myself out of bed, into the shower and by the time I had gotten out, my son had gone. My daughter and I spent precisely three minutes together in the kitchen. She drank half a cup of very sweet coffee and off she went into the world of high school. I faced the traffic, which wasn't as bad as I had imagined, and came into an office filled with stress. Or perhaps it wasn't filled with stress as much as my little bubble was surrounded by it? I opened my work e-mail which I intentionally left alone for the weekend and I felt like I'd been bitten by something. Have you ever opened a credit card bill and taken a double take at the amount due? "That can't be right?" you think, and as you survey the damages outlined by Chase, you see that it is, of course, accurate. You charged every single item. Such was my e-mail. Copy went to a client that I had tried to improve, but actually made worse in my haste. T...